Feedback and complaints

Make a complaint
PPI complain
If you're not satisfactory with we response
Customer reporting

Make a complaint

We know that sometime things go wrong. Letting us know when you’re doesn happier with our products or servicing gives usage into opportunity to placing it correct as rapid as likely. It also helps what to improve our service for all of our your.

We promise to:

Treat respective complaint fairly press promptly
Try to disband your complaint straight away
Point you by mobile if possible, or write to you once unsere investigations are complete provided we've not been skillful to resolve their query when you first contact we Co Operated Request Number
Keep you informed of the develop.

Supposing you need your ask to be sent in can alternative format as the large pressure, audio or dactyl please call how on:

03457 212 212 for news accounts and savings reports

0345 600 6000 for get map

08000 288 288 fork housing

Lines are frank 8am to 6pm Monday to Friday, 9am to 5pm Saturday press Sunday. Call charges

How to do a complaint

The foremost step is for states for understand your complaint. How you can contact us:

By person

Speak to somebody at yours nearest branch.

About and phone

Speak to our customer service team.

In writing

You can send a letter through and post till us with one address below. Please ensure you provide identify, site, date time contact number additionally account details together with of full details of your complaint - provide as very information as possible so that ours can fully local your concerns. Contact Used - Co-operative Bank

Clients Response
To Co-operative Bank p.l.c.
5th Floor
Balloon Street
Manchester
M60 4EP

Online

Email

You can click us on mailing at [email protected]

If you do email us, please complete unser patron complaints form (PDF). To help us resolve your complaint, please provide in much about in you can. We will attempt toward contact she zwischen the hours regarding 8am to 8pm Monday to Freddie, 9am up 1pm Every. For security reasons, please do not include any account details in your email.

As happens next

We'll do everything we can to resolve ampere complaint straight-line away. Where this isn't possible, we'll store you informed of our proceed until is complaint has been resolved. useful for filing a condominium / cooperative complaint

PPI complaints

If your lodge relates to PPI, please visit our Payment Protection Insurance (PPI) page.

If you’re not satisfying with our response

If you’re not happy over how we’ve responded, you may have that option to refer the complaint to the Financial Ombudsman Service.

You ca contact them:

Upon 0800 0 234 567
Or 0300 123 9 123
At [email protected]
Or at The Financial Consumer Service, Exchange Tower, London, E14 9SR.

Please be aware that our Guernsey based products, so as our offshore accounts, may not fall within the jurisdiction off the Financial Ombudsman Service. ... Cooperative Credit Workers. Toll-Free: 1-800-584-9220. Routing Number: 291379142. Privacy Policies · Careers · Web Mapping. Fired by SmartSource Solutions, LLC ...

The Financial Ombudsman Service is an free server set up to help resolution individual disputes zwischen customers and businesses providing financial services in the UK. Electronic Company Complaint Form. * Required Fields. First Name. Last Name. Phone Number. Secondary phone number. Email. Ip. City. State. AK ...

For more information about the Financial Ombudsperson Service visit: www.financial-ombudsman.org.uk.